In the rare case that you are not fully satisfied with the product you receive, you can return it before the delivery person leaves. You can check the product, lay it out on your bed and see if there are any problems with it. Once you are satisfied, you can inform the delivery person and prompt him to leave. Once he has left and you change your mind regarding the purchase, you cannot exchange the product owing to health and safety reasons. We are here to serve you to the best of our capabilities and our exchange and return policy is a major contribution to customer satisfaction.
Only in the very rare case if you have received a wrong, damaged or incomplete product, then we are truly sorry for the inconvenience caused to you and will correct the order. However, please make sure that the mattress is unused and returned to the delivery person at that same moment.